Customer Support Representative

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose:

creating value together

. We encourage people with diverse backgrounds to apply for this role. The Opportunity:

We are currently seeking a Customer Service Representative based at our Cairns branch to assist to both internal and external customers with all queries regarding parts sales, orders and deliveries, ensuring the Parts department meets the operational standards and contributes to the overall profitability of the Branch. Key Responsibilities: Performing weekly checks of outstanding customer orders to ensure that all backorders will be supplied within the shortest possible lead time. Proactively offer suggestions/new ideas to maximise efficiency or better cost controls. Have a strong understanding of the company procurement system, understand the levels of purchasing authority and comply within these guidelines. Understand the company credit control policy and always complies within its guidelines. Have a strong knowledge of organisational policies and procedures, health and safety regulations Completing warehouse duties on occasions to offer a more superior customer service. Establishing and maintain channels of communication with all internal frequent contacts Provide regular-proactive feedback to clients through back order reports and advise of delivery status proactively. Participate in efficient and evolving work practices to improve the efficiency and profitability of then parts departments. Promoting the company and its products positively. Promoting and follow quality assurance type processes, identify and report quality problems and suggest remedies. Attend offsite meetings with customers as a KAL representative if required. Provide exceptional customer service both internally and externally by ensuring all Customer parts orders are processed in a timely manner, providing exceptional customer service using Komatsu’s Customer Support Charter as the guiding principles for all business interactions. Assisting other employees including, Supervisors and Management on Parts related technical, logistical and procedural inquires where required. Being an active member of the team to refine processes and procedures to improve the efficiency of the day to day running of the Department. Role Located:Cairns Komatsu Benefits: Families Policy:

16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits Financial: Company funded Income Protection Insurance Career: Recognition, awards, flexibility, further education studies and internal career development Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents Yearly Bonus:

Potential to receive a yearly bonus Referral Program:

$3000 referral payment for referring a successful new employee to Komatsu What we are looking for: Current Manual Drivers Licence (Required) Forklift license would be advantageous Parts interpreting experience in a high-volume, fast paced environment Well-developed numeracy, written and oral communication skills. Microsoft Dynamics AX 2012 knowledge not required, but highly regarded. Sound working knowledge of earth moving equipment and strong mechanical aptitude. Trade qualification/s will be highly regarded. Strong problem-solving skills & with an attention to detail Ability to prioritise competing work tasks. Comprehensive understanding of parts sales & supply chain Experience in inventory control and warehouse systems Ability to communicate with customers at all levels while providing a professional service. Intermediate computer skills specifically Microsoft suite Ability to identify & upsell or escalate addition parts, service & sales opportunities where required. Ready to get started? Simply hit the apply now button! Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.

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