Customer Service Manager

Company Overview Well-established and fast-growing medical device & aged care equipment supplier Committed to transforming healthcare through innovative solutions and compassionate customer care. As a leader in the medical industry, this company strives to provide the highest quality products and services to improve the lives of its customers. Are you passionate about leading a team dedicated to exceptional customer and service excellence? This is the role for you! Role Overview Adelaide-based Customer Service Manager to lead a team of 10 Reps. Enjoy working within a positive culture, all working together for the mutual goal of providing the best customer service. Empower your team by providing great leadership support and encouragement. Enjoy continuing to cultivate a successful and positive work environment. Make an impact - use your analytical and process improvement skills to deliver continued success. Responsibilities: Team Leadership:

Lead and motivate a team of 10 customer service representatives to deliver outstanding service and support. Process Improvement:

Identify opportunities for process optimization and efficiency within the customer service department. Training and Development:

Mentor and train team members to ensure continuous improvement and professional growth. Customer Advocacy:

Act as a champion for our customers, ensuring their needs are met and issues are resolved promptly. Qualifications: Customer Service Management

experience - ideally within the medical or healthcare industry Leadership skills

- ability to inspire and motivate a team. Track record in maintaining a successful customer service team Problem-solving mindset

and continuous improvement skills IT Skills -

data analysis, IT systems and processes Live in Adelaide Australian Citizen or PR Benefits Impact:

Make a difference in patients’ lives by ensuring they receive the highest level of care and support. Deliver process improvements in the business via customer service. Love what you do! Job Security:

Secure role within a rapidly growing company. Collaborative Culture:

Work with a passionate team dedicated to excellence and innovation in healthcare. Supportive management and positive team culture. Work/life balance:

Monday - Friday 9am - 5pm Apply Today!

If you are ready to take on this exciting Customer Service Manager opportunity, please submit your resume via the prompts or contact Lucie on 0468 602 482

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