Hotel Services Manager

Spearhead operations at Torbay, situated in the beautiful Hervey Bay, where your leadership enhances community well-being. Benefit from a competitive salary circa $100,000 to $120,000, with additional tax-exempt benefits, relocation support, and professional development opportunities. Join us and contribute to a visionary care model that integrates superior service with strategic oversight, creating a legacy of excellence in healthcare hospitality. About Torbay Lifestyles & Care At Torbay Lifestyles & Care, located a mere stone's throw from the scenic Torquay Beach in Hervey Bay, we offer a compassionate and respectful environment that prioritises the physical, cognitive, and social well-being of our residents. With services ranging from residential aged care to an independent lifestyle village, our facilities are designed to offer comfort and a high quality of life. We cater to individuals seeking a supportive community that values integrity, independence, and choice. Join us in making a difference at Torbay, where every day is about enhancing life for our residents and their families. Explore career opportunities with us and become part of a team that truly cares. For more information, please visit our website: https://www.torbay.org.au/ ... the Opportunity Torbay Lifestyles & Care is seeking a full-time Hotel Services Manager based in Hervey Bay, QLD. This pivotal role reports directly to the Chief Executive Officer and is accountable for the leadership and operational management of hotel services within the facility, ensuring top-tier service delivery across various departments. More specifically, your responsibilities include but are not limited to: Overseeing Kitchen Operations: Ensuring culinary services meet varied dietary needs and maintain high standards. Facilities and Grounds Management: Directing the maintenance and development of all property aspects, including gardens and infrastructure. Asset and Maintenance Oversight: Managing the upkeep and regulatory compliance of all hotel service equipment and facilities. Procurement and Supply Management : Developing and implementing procurement strategies, managing stock levels, and maintaining budget compliance. Staff Performance and Development: Managing the performance of all hotel services staff, including conducting appraisals and handling recruitment. Financial Oversight: Developing budgets with the CEO, monitoring expenses, and reporting on financial performance. Customer and Staff Relations: Addressing and resolving any service-related issues or complaints, ensuring high satisfaction levels among guests and staff. To read the full position description, please click here. About You To qualify, you will need a minimum of 3 - 5 years of experience in a management role within residential aged care, domestic services, hospitality, or a related operational setting. Demonstrated customer service experience is essential. You will also need a valid and current Police Check and will need to complete annual training. The following skills and background will be highly valued: Degree in Business or Hospitality Management Strong organisational and time management skills Proven track record in effective people management, including coaching and mentoring Exceptional communication and interpersonal skills Demonstrated ability to engage positively with a diverse range of individuals, including residents and their families As our ideal candidate, you will possess the following skills that enable effective leadership and the interpersonal qualities necessary for high-quality resident interactions. You should be a detail-oriented problem solver with a passion for service excellence. Integrity and transparency in all dealings are crucial, as is maintaining confidentiality at an executive level. This role is designed for a proactive manager who thrives in a dynamic environment and is committed to our community's care standards. Additionally, you will demonstrate the ability to effectively manage multiple facets of hotel services within a healthcare setting. You should be adept at balancing operational efficiency with superior customer service, ensuring all departmental goals align with Torbay’s strategic objectives. About the Benefits This role comes with a competitive salary package circa $100,000 - $120,000 , negotiable based on skills and experience, plus super and a host of great benefits including: Relocation assistance and accommodation support Up to $18,550 tax exempt not for profit salary packaging benefits, plus other salary packaging options to increase your take-home pay A rewards program giving you discounts to an ever-expanding list of retailers Ongoing professional development and learning opportunities Employee assistance program for you and your family A nurturing and supportive environment allows for a healthy work-life balance 4 weeks of annual leave Flexible working arrangements Ready to apply? Join us at Torbay Lifestyles & Care and make a difference in the lives of others, and do it in paradise. Apply now! #J-18808-Ljbffr